AKWA IBOM STATE UNIVERSITY CONTINUES TO PROVIDE SOLUTIONS ON THE GLOBAL STAGE

AKWA IBOM STATE UNIVERSITY CONTINUES TO PROVIDE SOLUTIONS ON THE GLOBAL STAGE

…How Deborah Moses’ Insight at UBA GMAP 2026 Earned Recognition from Tony Elumelu

Akwa Ibom State University (AKSU) is once again demonstrating that its impact extends beyond the classroom, as one of its graduates, Deborah Moses, has attracted recognition for her insightful contribution at the 2026 UBA Global Management and Leadership Programme (GMAP) conference.

Moses, an alumnus of the university, distinguished herself during the conference with a thoughtful observation and practical question on customer service challenges in the banking sector. Her contribution centred on a common problem experienced by bank customers: repeated visits occasioned by inadequate knowledge of the documentation required to process different transactions.

According to Moses, customers often approach banking halls without the necessary documents, only to be informed by customer service officers that additional requirements are needed. This frequently forces them to return home and make another trip to the bank, creating frustration for both customers and staff.

In seeking a solution, she proposed the development of a comprehensive UBA Customer Journey Guide that would clearly explain the documentation and requirements for various banking services from the point of registration and throughout the customer’s relationship with the bank.

Her proposal was designed to help customers understand beforehand what documents they would need for transactions such as changing a phone number or updating personal information. Beyond improving the customer experience, Moses argued that such a system could help the bank identify recurring complaints, determine the most common customer challenges and develop targeted solutions to reduce unnecessary traffic in banking halls.

The simplicity and practicality of the idea drew attention at the conference, with Nigerian businessman and philanthropist, Tony O. Elumelu, CFR, acknowledging Moses’ contribution and describing young people like her as part of the future leadership of UBA.

The recognition represents more than a personal achievement for Moses. It is also a reflection of the quality of critical thinking, innovation and problem-solving that Nigerian universities can cultivate among their students and graduates.

Moses completed her studies at Akwa Ibom State University in 2023. Since graduation, she has gained professional experience in human resources and related administrative roles, including work with the Bank of Agriculture and a microcredit organisation.

Her journey from the university environment to a major professional platform where her idea received recognition illustrates the growing importance of graduates who are able to apply knowledge beyond academic examinations and translate everyday challenges into workable solutions.

For Akwa Ibom State University, the achievement offers another opportunity to highlight the role of education in developing young people capable of contributing meaningfully to industry and society.

Universities are increasingly being challenged to produce graduates who do not merely seek employment but can also identify problems, ask the right questions and propose solutions. Moses’ intervention at the UBA GMAP conference provides a practical example of this kind of thinking.

Her observation was rooted in a simple customer experience but addressed a broader organisational challenge: how businesses can use information, technology and better communication to improve service delivery.

The recognition by Elumelu therefore underscores the value of curiosity, confidence and constructive thinking among young professionals.

As Moses continues her professional journey, her story stands as an encouraging example to other young graduates. It shows that academic training can become a foundation for real-world impact when combined with observation, courage and the willingness to speak up.

For Akwa Ibom State University, stories such as this reinforce the institution’s contribution to producing graduates who are increasingly finding their voices and making their mark on professional platforms.

From the lecture halls of AKSU to a global management conference, Deborah Moses has shown that a well-thought-out question can become more than just a contribution to a discussion it can become a solution.

And in a world increasingly driven by innovation and problem-solving, that is precisely the kind of impact universities should continue to inspire.